How do I make an appointment?

We are happy to offer online scheduling for both new and existing clients. Use the “Make Appointment” button at the top of the page to see availability and book your favorite time. Please note that we book several weeks in advance.

If you have trouble, please contact us.

Where are you located?

We’re located at: 
2400 Vanderbilt Beach Rd, Unit 106, Naples, FL 34109

What are your hours?

• Monday–Thursday: 9:00 AM – 5:00 PM

• Friday: 9:00 AM – 4:00 PM
(Closed weekends)

By Appointment Only.

Is there a consultation before treatment?

Yes! All new client appointments require a full consultation and skin analysis, followed by same-day treatment if appropriate.

Do you require a credit card to book?

Yes, we require a card on file to secure your appointment due to our cancellation policy. You will not be charged unless the policy is violated.

How should I prepare for my first appointment?

Come with a clean face, if possible. Avoid exfoliating, waxing, or using active skincare (like retinol) 2–3 days prior. We’ll guide you on what’s best for your skin during the consultation.

How often should I book treatments?

We recommend monthly or bi-monthly treatments, depending on their skin goals. We’ll create a personalized schedule that works for you.

Do you treat teens or men?

Absolutely! We welcome clients of all skin types, genders, and ages (teens must have guardian consent).

Do you sell gift cards?

Yes! Gift cards are available and can be purchased in-person or online. They make the perfect gift for birthdays, holidays, or just because.

How can I order products?

Products from GlyMed Plus, Zo Skin Health, and skinbetter science can be ordered online through our affiliate links. All other product lines can be ordered through our contact form.

What is your return/refund policy?

There are no returns or exchanges on products purchased through The Skin Room. However, if you have an adverse reaction to a product, please contact us to discuss options. If an item arrives damaged, please email within 48 hours of delivery.

Any products purchased through an Affiliate link will adhere to their return policy.

• We do not offer refunds on services rendered, but client satisfaction is very important to us—please reach out with any concerns.

What is the cancellation policy?

We require 48-hours notice to reschedule or cancel an appointment. Please text or call us at 239.826.6094 a minimum of 48-hours before your scheduled appointment time. Failure to reschedule or cancel at least 48-hours in advance may incur a $100 penalty.

What is your late arrival policy?

Arriving 15-minutes after your scheduled appointment time will be deemed a “no-show” and you may be charged the cancellation fee. Please contact us as soon as possible in the event you are running behind.

What payment methods do you accept?

The Skin Room accepts all major credit cards and Skin Room gift cards. We also accept cash, but are not able to provide any change. Checks of any kind are not accepted.

Can I leave a review?

Yes, and we’d love that! Your feedback means the world to us and helps others discover our space. Leave a review here: https://g.co/kgs/5adhykN